Terms And Conditions
Shipping Policy

Orders within India- Delivery within 3 to 4 days. Please note: our office is closed over the weekend, so orders placed at this time will be dispatched the next working day.

International: 4 to 7 business working days. To check on the status of your order, please contact quoting your order name and order number.

Signed For: Please note, for signed for deliveries, someone must be present at your chosen shipping address to receive the parcel. If you are not present when your parcel is delivered, the courier will leave a calling card, and you will be able to reschedule your delivery for a more convenient time.

International Duties and Taxes Terms: We cannot be held responsible for lost, damaged, missing or delayed parcels enroute. We use international courier Shiprocket Couriers as our chosen courier, and, although 99% of overseas packages arrive on time in perfect condition, once shiprocket Courier handover parcels to the courier in recipients countries, we no longer have control, or responsibility, over that parcels delivery. Customers are responsible for any additional fees or taxes when sending overseas.

PO Box Delivers: We cannot be held responsible for deliveries whereby a PO Box, or forwarding address, is supplied by a customer with their order. We cannot be held responsible for incorrect addresses input by customers. We are responsible for delivering your package to the correct building in the address given at checkout but are not responsible for the security of said package thereafter. Providing the item has been delivered to the correct GPS location of the building in the address, we have fulfilled their duty to deliver the package. 

How Do I Track My Order?

  • All orders are sent using shiprocket Couriers Internationally. You can track your order by
  • entering your tracking number. Typically, you will receive your parcels unique tracking number
  • once your order has been dispatched by one of our team. Tracking is available from the time
  • your order is dispatched, to the point it is marked as delivered.

Privacy Policy

Section 1- What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computers internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2- Consent

How do you get my consent?

  • When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

  • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Alisha Global Industries. Kanthalpuli Chakdaha, Nadia, West Bengal-741222.

Section 3- Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4- Payment

We use CCAvenue for processing payments. We/ CCAvenue do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of CCAvenue.

Section 5- Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our stores website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our websites Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section- Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Section 7- Cookies

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

Section 8- Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9- Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Alisha Global Industries. Kanthalpuli Chakdaha, Nadia, West Bengal-741222.

Return & Refund Policy

Exchanges

We can often exchange pieces only for longer/shorter lengths, different materials or different pieces altogether only within India. We don't accept exchange requests internationally.

If you wish to start an exchange, please email (Fill This ), quoting your name, order number and exchange request. We will reply to you with confirmation your exchange is possible.

Returns/Refunds

We do not offer refunds on purchases made on www.vegavaan.com or with any of our stockiest. All purchases are final.

Duties

Import Duties and local taxes applicable on International Orders.

Can I Place A Phone Order or On Whatsapp?

  • No, unfortunately we do not facilitate phone orders or on whatsapp. However you can call our customer service team for any questions you may have. They are happy to help.

The Product I Want Isnt Online. Can You Still Create It For Me?

  • Sometimes we can create a one-off order for you if we hold the required materials and components. Please contact our Customer Care team here with details or an image of the desired product and well confirm if it is possible.


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